For updates on this story, please visit: http://lexusreading.tumblr.com/

Lexus Reading is located at Rose Kiln Lane Reading, West Berkshire RG2 0HS‎.

Here’s my experience of Lexus’, “Used Approved” program.

After a stressful and lengthy series of back and forth between the Lexus dealer in Reading, Berkshire and a local windscreen glass repair company to find the cause of a heavily leaking windscreen on our used approved RX400h, we’ve now ascertained the cause of the issue and wanted to warn others thinking about buying a used approved Lexus, or who currently own one.

After the glass was easily removed by a professional glass company, (Literally lifted out with little to no cutting) we were able to see no primer was used on on the front windscreen and there were large patches were no adhesive was therefore able to cling to. Further, it was all, “flexitrim” that was used, not factory trim.

“The Lexus Warranty is designed to give the reassurance that you would expect when buying an Approved Pre-Owned Lexus.”

In summary the glass fitter and I were horrified. The structural integrity had essentially been removed from the vehicle and we have been warned, should the airbags have been deployed the glass would have flown out. Needless to say, this was also the cause of the leak.

“We carefully inspect the car’s overall condition - outside, inside and underneath.”

• 30% of road fatalities are caused by passengers being ejected from the vehicle or are critically injured during rollovers.
• The National Glass Association (NGA) says that a, “measurable percentage of fatalities occur when an improperly replaced windshield does not remain firmly bonded to the vehicle during a crash.”

As part of my used approved warranty, the vehicle was being sold to me with a windscreen in, “good condition”. That was a myth.

“Window glass must be in good condition”

"A vehicle will not qualify as an Approved Pre-Owned Lexus if the vehicle's structural integrity is impaired."

Lexus so far have sought to hide, they haven’t offered any response to emails,  phone calls nor an in person visit.

Oh and dear Lexus, when you tested the vehicle for the ingress, (Point of entry) of the leak last time around, you left the vehicle carpet waterlogged… nice touch… thanks for that.

For updates on this story, please visit: http://lexusreading.tumblr.com/

Questions? Comments? Concerns? You can reach me via Twitter @s_schnieders

As part of my used approved warranty, the vehicle was being sold to me with a windscreen in, “good condition”. That was a myth.